The campervan season should be in full swing now but Covid-19 has literally put the brakes on that for the time being. We are all patiently waiting for some positive news from the government as to when we can travel again and be free, packed up and heading off on our campervan road trips! Well, as we all need something to look forward too and to help inspire you without worry about cancellation fees, we've decided to scrap all of that whilst we are under the threat of more, or possibly phased travel restrictions.
We know you want to get away just as soon as possible, it's not your fault if you can't due to Covid-19 government restrictions, so why should you be penalised? We've now completely relaxed our cancellation policy for new bookings made after 10th May 2020.
If you book after 10th May 2020 and in the event that government restrictions are in place at the time of departure, preventing your travel (or overnight stays), we will offer you a full refund or postpone your dates, whichever you prefer.
Exactly what is covered?
During national lockdown or tiering restrictions applied by the government, if you cannot collect the campervan from your primary residential address or we cannot supply it to you or overnight stays are not allowed, then we will offer a full refund or a reschedule of your trip.
What's not covered?
Our contract with you is to supply a campervan only. We are not responsible for your choice of destination. If you booked for a visit to Scotland which subsequentially goes into lockdown but alternative destinations are still open for overnight stays, then you would not be covered under our special Covid-19 cancellation policy. Likewise, we are not responsible if your favourite campsite decides to close or your event gets cancelled.
We are able to offer a full refund for genuine Covid-19, government-enforced restrictions only. If you need to cancel for regular reasons outside of government-enforced travel restrictions, then our normal cancellation terms apply which are always displayed on our website. southamptonvwcamperhire.co.uk/hire-terms
For those of you with existing bookings, we have probably already been in contact to discuss your options but if you are concerned then please do contact us and we will do our very best to help you.