Privacy Policy

Southampton Campers, a trading name of RedMesh Ltd, recognises that your privacy is important. We respect and value the privacy of everyone who visits this website, https://www.southamptonvwcamperhire.co.uk and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of our Privacy Policy is deemed to occur upon your first use of the website. If you do not accept and agree with this Privacy Policy, you must stop using the website immediately.

1.Definitions and Interpretation
In this Policy, the following terms shall have the following meanings:

“Website" means the website that you are currently using (www.southamptonvwcamperhire.co.uk) and any sub-domains of this site unless expressly excluded by their own terms and conditions.
“Account” means an account required to access and/or use certain areas and features of the Website;
“Cookie” means a small text file placed on your computer or device by our Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the Cookies used by the Website are set out in section 13, below;
“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
“personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Southampton Campers via the Website. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
“We/Us/Our” means Southampton Campers, a trading name of RedMesh Ltd, a limited company registered in England under company number 10927546, whose registered address is 6 Betteridge Drive, Rownhams, Southampton, United Kingdom, SO16 8LE.

2. Information About Us
2.1 Our Website is owned and operated by Us.
2.2 Data Protection enquires should by made by post to; The Data Compliance Officer, 6 Betteridge Drive, Rownhams, Southampton, SO16 8LE.

3. What Does This Policy Cover?
This Privacy Policy applies only to your use of our Website. our Website may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

4. Your Rights
4.1 As a data subject, you have the following rights under the GDPR, which this Policy and our use of personal data have been designed to uphold:
4.1.1 The right to be informed about our collection and use of personal data;
4.1.2 The right of access to the personal data we hold about you (see section 11);
4.1.3 The right to rectification if any personal data we hold about you is inaccurate or incomplete (please contact us using the details in section 13);
4.1.4 The right to be forgotten – i.e. the right to ask us to delete any personal data we hold about you (we only hold your personal data for a limited time, as explained in section 6 but if you would like us to delete it sooner, please contact us using the details in section 13);
4.1.5 The right to restrict (i.e. prevent) the processing of your personal data;
4.1.6 The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
4.1.7 The right to object to Us using your personal data for particular purposes; and
4.1.8 Rights with respect to automated decision making and profiling.
4.2 If you have any cause for complaint about our use of your personal data, please contact us using the details provided in section 13 and we will do our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
4.3 For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.

5. What Data Do We Collect?
Depending upon your use of our Website, we may collect some or all of the following personal and non-personal data (please also see section 13 on our use of Cookies and similar technologies: name, date of birth, gender, business/company name, job title, profession, contact information such as email addresses and telephone numbers, demographic information such as post code, financial information such as credit / debit card numbers, IP address, 1web browser type and version, operating system, a list of URLs starting with a referring site, your activity on our Website, and the site you exit to.

6. How Do We Use Your Data?
6.1 All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
6.2 Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
6.2.1 Providing and managing your Account;
6.2.2 Providing and managing your access to our Website;
6.2.3 Personalising and tailoring your experience on our Website;
6.2.4 Supplying our products and services to you (please note that We require your personal data in order to enter into a contract with you);
6.2.5 Personalising and tailoring our products and services for you;
6.2.6 Replying to emails from you;
6.2.7 Supplying you with emails that you have opted into.
6.2.8 Market research;
6.2.9 Analysing your use of our Website and gathering feedback to enable Us to continually improve our Website and your user experience;
6.3 With your permission and/or where permitted by law, we may also use your data for marketing purposes which may include contacting you by email and/or telephone and/or post with information, news and offers on our daytrips and/or holidays. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
6.4 Third parties whose content appears on our Website may use third party Cookies, as detailed below in section 12. Please refer to section 12 for more information on controlling Cookies. Please note that we do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.
6.5 You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
6.6 We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.

7. How and Where Do We Store Your Data?
7.1 We only keep your personal data for as long as we need to in order to use it as described above in section 6, and/or for as long as we have your permission to keep it.
7.2 Your data will only be stored in the UK.
7.3 Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our Website such as the use of up to date and secure IT systems and all communication between You and Our website is encrypted by authoratively signed SSL certificates.

8. Do We Share Your Data?
8.1 Subject to section 8.2, we will not share any of your data with any third parties for any purposes.
8.2 We may sometimes contract with third parties to supply products and/or services to you on our behalf. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the law.
8.3 We may compile statistics about the use of our Website including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. Data will only be shared and used within the bounds of the law.
8.4 We may sometimes use third party data processors that are located outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). Where we transfer any personal data outside the EEA, We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR.
8.5 In certain circumstances, we may be legally required to share certain data held by us, which may include your personal data, for example, where we are involved in legal proceedings, where we are complying with legal requirements, a court order, or a governmental authority.

9. How Can You Control Your Data?
9.1 When you submit personal data via our Website, you may be given options to restrict our use of your data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails and at the point of providing your details.
9.2 You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

10. Your Right to Withhold Information
10.1 You may access our Website without providing any data at all. However, to use all features and functions available on our Website you may be required to submit or allow for the collection of certain data.
10.2 You may restrict our use of Cookies. For more information, see section 12.

11. How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by us (where such data is held). Under the GDPR, no fee is payable and we will provide any and all information in response to your request free of charge. Please contact us for more details at info@southamptonvwcamperhire.co.uk or using the contact details below in section 13.

12. Our Use of Cookies
Our Website may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of our Website and to provide and improve our products and services. By using our Website you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than us. Third party Cookies are used on our Website for our web based services. In addition, our Website uses “Google Analytics" service provided by Google. Google Analytics refers to a set of tools used to collect and analyse usage statistics, enabling us to better understand how people use our Website.
12.1 Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 12.3, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.

12.2 The following first party Cookies may be placed on your computer or device:

Name Provider Purpose Expiry Type
CookieConsent southamptonvwcamperhire.co.uk Stores the user’s cookie consent state for the current domain 1 year HTTP Cookie
firebase:authUser:# engage.wixapps.net Pending Session HTML Local Storage
firebase:host:#.firebaseio.com engage.wixapps.net Pending Persistent HTML Local Storage
hs southamptonvwcamperhire.co.uk Security Session HTTP Cookie
requestId southamptonvwcamperhire.co.uk Preserves the visitor’s session state across page requests. 1 day HTTP Cookie
svSession southamptonvwcamperhire.co.uk Preserves the visitor’s session state across page requests. 1 day HTTP Cookie
XSRF-TOKEN [x2] southamptonvwcamperhire.co.uk wix.com Security Session HTTP Cookie

and the following third party Cookies may be placed onto your device:

Name Provider Purpose Expiry Type
_ga Google Analytics Used to identify unique users 2 years HTTP Cookie
_gat Google Analytics Used to throttle the request rate 1 minute HTTP Cookie
_utmc Google Analytics Used to register a visit has ended Session HTTP Cookie

12.3 You can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

12.4 You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.

12.5 It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

13. Contacting Us
If you have any questions about our Website or this Privacy Policy, please contact us by email at info@southamptonvwcamperhire.co.uk or by post at: The Data Compliance Officer, 6 Betteridge Drive, Rownhams, Southampton, SO16 8LE. Please ensure that your query is clear, particularly if it is a request for information about the data we hold about you (as under section 11, above).

14. Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on our Website and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our Website following the alterations. We recommend that you check this page regularly to keep up-to-date.

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