What should I bring?
Documents
Where can I go?
Where do you dare? We are convientantly located in Southampton along the south coast, within striking distance of the New Forest and only a quick ferry journey from the Isle of Wight.
What's included?
Cutlery- Knives Forks Spoons, Sharp Knifes
Tin opener, bottle opener and corkscrew
Whistling Kettle
Bucket (collapsible)
Washing up bowl
Frying Pan and Saucepans
Cooking utensils
fire blanket
Will you show me how it works?
Of course! There are lots of features to the VW California and we want you to feel completely relaxed and comfortable so a comprehensive handover will be carried out with you. Please allow at least 30 mins to complete the orientation.
How can I book?
You can book your California experience in a number of ways. You can email, text us, book online, use the chat feature or simply call us. I know how frustating it can be when you just want to speak to a person to talk things over, so we will happily discuss your booking requirements over the phone.
How much is the security deposit?
A security deposit of £1,000 is required, we will normally pre-authorise this on the same card you made the booking with, 2 days before collection. The authorisation will expire 7 days after the Campervan return unless there is damage to the vehicle, its contents or any extra equipment you hire from us.
Can we book flexible dates that suit us better, the booking system feels restrictive?
We understand. It's this way to ensure we have enough time to ready the van between hires. However, we are a small family business and we will try to accommodate your needs. Please contact us with any requests that are not listed.
Can we come and have a look at the VW Campervan for hire in Southampton?
Of course. Please contact us so that we can welcome you and show you around. Milk and two sugars?
Is it really unlimited mileage?
It most certainly is! We want you to love the freedom that hiring the VW California campervan gives you, whilst it's on hire to you, go where you please without worry.
What happens if we break down?
Our vehicle is brand new and maintained by VW so we sincerely hope this does not happen but in the unlikely event it does you are covered by VW Assist. In the event of a break down they will try to get you on your way again. If they can't then you will be recovered back to our location and we will reimburse you for lost hire days only on a pro-rata basis. We cannot be held responsible for any fees such as campsite bookings, tickets to the theatre etc, etc.
What happens if we break something in the van?
Unfortunately this will have to be paid for and the cost will be deducted from your security deposit. We will provide photographic evidence of the damage where possible and provide invoice and reciept information to satisfy you that any deductions are fair and reasonable.
What happens if we have an accident?
In addition to complying with the Road Traffic Act 1988 section 170, please also;
Obtain the names and addresses of any third parties and any witnesses.
Not accept blame or insist the other party is at fault.
Photograph damage to all vehicle(s) and registration number(s).
Call us on 07817018407 with the accident details within 24 hours.
Any restrictions on who can hire? Any small print I should know about?
Unfortunately yes. Our insurance company does have a few criteria.
What happens if we run out of gas?
A full gas bottle will be provided but in the unlikely event that run out we will meet the cost of one additional refill of gas on production of a valid VAT receipt and reimburse you. Any subsequent refills are at the hirers expense. Refills can usually be purchased at your campsite. Remember that there is also a separate single portable gas burner supplied, should you get caught short whilst making the brekkie!
Can we add additional drivers?
You certainly can, but only one extra per hire. Provided they meet our insurance criteria there will be an additional charge of £7 per day. Just let us know their details when you book and we will take care of it.
Why should I book with you, what makes you different?
What makes us different? You mean apart from being the only renter to have a genuine and cool two-tone VW California Ocean to hire within 50 miles? :) As a small family owned and run business, when you hire your VW campervan we will treat your booking as a holiday reservation and not a car rental. As such we charge per night and not per day like our competitors do. This means you effectively get an extra days use when you book with us. Because we know this is YOUR holiday it's important to us to provide you a stress-free and personal service.
Can we bring our dog?
Probably! We do allow well behaved dogs but only a single labrador sized or two Westie sized, in our pet-friendly campervans but an additional charge is applicable to cover the extra cost for a deep clean. Please see our Campervan Holiday Extras page for more details. Oh and the dog stays downstairs please, no dogs in the pop-top....yes we were surprised too!
Can we smoke?
Nope! Please do not smoke in or around the vehicle. You WILL lose your deposit if the campervan is returned smelling of smoke.
Can we leave our car with you?
You must certainly can. We have ample parking at our location and you are welcome to leave a single vehicle with us whilst you are out adventurering. The vehicle will be off the public highway, behind a locked gate and out of sight from the general public. Please note that customers leave their vehicles with us solely at their own risk.